Clocks in SM


If it’s disabled you can enable tracking of operator times by following these steps:

1. Click System Administration > Ongoing Maintenance > Environment Records > Incident Management Environment.
2. Select the “Track Operator Times?” checkbox.
3. Click Save.

Also if you whan to add a clock to track incident ticket status changes use these steps:

1. Click Tailoring > Database Manager.
2. In the Table field, type or select the table name pmstatus.
3. Click Search.
4. Type or select optional search criteria.
5. Click Search.
6. Select the status to track with a clock.
7. In the On Entering This Status section, type the following information:
– Start These Clocks — type the names of the clocks to start when an incident enters this status.
– Stop These Clocks — type the names of the clocks to stop when an incident enters this status.
8. In the On Exiting This Status section, type the following information:
– Start These Clocks — type the names of the clocks to start when an incident exits this status.
– Stop These Clocks — type the names of the clocks to stop when an incident exits this status.
9. Click Save.

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