Planning to move from 9.30 to 9.52


Recommended upgrade order from SM9.3x with Process Designer Content Pack 9.30.3 (PDCP4) installed:

  1. Install the Service Manager 9.50 server.
  2. Install the Service Manager 9.50 Windows and web clients.
  3. Upgrade to the Service Manager 9.50 applications using Service Manager 9.50 Upgrade Utility.
  4. Install or upgrade other components.

The option to upgrade your system from SM 9.3x without PDCP is to upgrade to SM 9.5x Hybrid, as per the official documentation Service Manager 9.50 does not support the following direct upgrades:

 

  1. Direct upgrade from SC6.2/SM7.0x to SM9.50 Hybrid/Codeless.
  2. Direct upgrade from SM7.1x/SM9.2x to SM9.50 Hybrid/Codeless.
  3. Direct upgrade from SM9.3x without PDCP installed/SM9.3x with PDCP3 installed to SM9.50 Codeless.
  4. Direct upgrade from SM9.4x Classic to SM9.50 Codeless.
  5. Direct upgrade from SM9.4x Hybrid to SM9.50 Codeless

 

Which means you can upgrade directly to SM 9.50 Hybrid from SM 9.3x without PDCP installed on it.  Below is the order of the upgrade process:

 

Recommended upgrade order from SM9.4x Classic/SM9.3x without Process Designer Content Pack (PDCP) installed:

  1. Install the Service Manager 9.50 server.
  2. Install the Service Manager 9.50 Windows and web clients.
  3. Upgrade to the Service Manager 9.50 applications using Service Manager 9.50 Upgrade Utility.
  4. Install or upgrade other components.

 

Note: If your applications version is earlier than 9.31, you must firstly upgrade the applications to version 9.31 before you can further upgrade to Service Manager 9.50 Hybrid.

 

From the system information in the case I can see that you’re operating on Service Manager 9.33 – please correct me if I’m wrong – which means that you can upgrade directly to SM 9.50 Hybrid.

 

Also there is more information in the Service Manager 9.50 Upgrade guide, please find it below:

 

To directly upgrade your existing applications to Service Manager 9.50, your existing Service Manager applications release level must be one of the following:

o HPE Service Manager 9.3x without Process Designer installed

o HPE Service Manager 9.31 or later with Process Designer Content Pack 9.30.2 or 9.30.3 installed

o HPE Service Manager 9.4x Classic, Codeless, or Hybrid

 

So as per my understandings from the information written in the guide it’s clearly that you can migrate your SM 9.3x system without PDCP to SM 9.5x Hybrid, but NOT to SM 9.50 Codeless.

https://softwaresupport.hpe.com/km/KM02588594 – Service Manager 9.50 Upgrade Guide

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