Severity mapping between OM alerts and SM tickets


In the Integration of OM(Linux or Windows), OM messages which have the below severities are going to be mapped to corresponding priorities in SM:

s (stands for severity)

s = normal => Urgency and Priority are 4 – Low
s = warning => Urgency and Priority are 4 – Low
s = minor => Urgency and Priority are 3 – Average
s = major => Urgency and Priority are 2 – High
s = critical => 1 – Critical

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s