Incomplete record, could not process data for table Approval

timezone

When working on cases, I had one situation that when accessing the Approval table, the error message appeared:

Incomplete record, could not process data for table Approval

After trying some troubleshoot steps, I found the working- one:

Add parameter sqltz to sm.ini then restart the service.

I doubt the timezone of SM Application and DB are different, so that I couldn’t access the tickets in Approval table

Please share your thought on this matter 🙂

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