Steps to check IE 11 Performance on HP Service Manager webtier


Here are the steps that I noticed from one of the cases that I have worked regarding to the performance on IE 11 with HP SM

1) Open IE11 Tools menu > check “IE11 Developer Tools” > click “Profiler” tab
2) Click “Start profiling” green triangle button
3) Re-login webtier with link like http://<host&gt;:<port>/webtier/, and execute the steps to reproduce the performance issue
4) When performance issue happens, click “Export data” button to export the profiling result as csv file

After that,investigate the information:
– SM RTE logs folder: sm.log, http.log
– SM Webtier logs folder: all logs
– IE11 profiling csv file


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