*.g form and base form in HP Service Manager

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HP Service Manager has so-called base forms and .g forms. Whenever referring to a form, use the base form name. Usually only the base form is associated to the table.

Best Practice Tips:

– • Always start by creating a base form. The base form always gets associated with the table, and that association is carried over to the .g form. This association is also useful for items like Links and Format Control records. Base forms are used for text clients, printing, and email. The fields on the base form do not have to be the same as the fields on the .g form.

– • It is best practice to have a .g form available, though it is not absolutely necessary. If no .g form exists, the base form will be displayed to the user when the form is used to display records, even in GUI clients.

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